- FAQ / Help
- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, follow the instructions below:
- Login to your account,
- View the order using the "Complete Orders" link under the My Account menu
- Click the Return Item(s) button.
We'll notify you via e-mail of your refund once we've received and processed the returned item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We only ship within the United States. However a large range of our products can also be shipped internationally (UPS only). We currently ship with UPS, however some products may be shipped with FedEx. Your available shipping options will show when purchasing. For international shipping the purchaser is liable for any customs duties and taxes that may be incurred. These will be shown during the checkout process. We do not offer free shipping to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We do not estimate customs duties or taxes for international shipping.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free shipping is applied to over 90% off the items on our website however some larger items have shipping fee's applied. Where this is applicable shipping fees will be show on the product page beside the "Add to Cart" button.